The Falcon Inn Privacy & Cookie Policy
This policy outlines how The Falcon Inn ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our services.
1. Information We Collect
Personal Data: Provided voluntarily when you make enquiries, register, request information, or apply for jobs. This may include your name, address, date of birth, phone number, email address, and payment details.
Non-Personal Data: Browsing activity, pages viewed, connection settings, and system specs collected automatically to improve user experience and site functionality.
2. How We Use Your Information We process your personal details to:
Provide requested services and manage your account.
Process payments and verify identity.
Respond to customer service inquiries or job applications.
Conduct market research and send promotional updates (via email, phone, or post) if you have opted in. You can opt out at any time by contacting us.
3. Data Sharing & Disclosure We do not sell or rent your personal data to third parties. We only share information:
To process transactions (e.g., credit card processing companies).
In the event of a business reorganisation or sale.
To comply with legal obligations, court orders, or law enforcement requests.
4. Data Retention We retain personal data only as long as necessary to fulfil the original purpose or comply with legal and auditing obligations.
Prospect Database: Retained for a maximum of 3 years from receipt, unless you request deletion earlier.
Job Applicants: May be contacted regarding future roles unless you withdraw consent.
5. Security & Communications Monitoring We use technical and administrative measures (such as HTTPS encryption) to safeguard your data. However, standard email transmissions are not inherently secure.
Communications (calls, emails, texts) may be monitored or recorded for training, quality control, systems operation, and crime prevention in accordance with UK law.
6. Your Rights You have the right to request access to the personal data we hold about you. To submit a request, contact us with your name, address, and a brief description of the information required. Proof of identity will be required.
7. Cookie Policy We use cookies (small text files stored on your device) to recognize returning visitors, remember login preferences, and tailor content.
Cookies do not grant access to your device or collect personal details without consent.
You can disable cookies through your web browser settings, though some website features may not function properly as a result.
8. Policy Updates We reserve the right to update this policy at any time. Material changes will be posted on this page. For questions regarding this policy, please contact us directly.